What is your return and exchange policy?
We have a 30-day 100% satisfaction guaranteed return policy. Simply return your unused item(s) in its original packaging and we will refund your total amount.
You have 3 options when making a return:
Refund: Receive a refund back to your original payment method when you ship your item back. Returns must be processed within 30 days from the date your order was received to be eligible for a refund.
Partial Refund: You may be able to receive a partial refund for the following products:
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item that is returned after 30 days from delivery
Exchange: We will replace damaged or defective items. If you need to exchange your item for the same product, contact us via:
How do I return my product?
Send an email to
firstname.lastname@example.org You can also reach us at our customer service contact form at dimawell.com
Return your item(s) to:
6666 Odana Rd , #142
Madison WI 53719-1012
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
If you wish to return a product that was gifted to you, please procure the receipt from the purchaser in order to process the return.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please Note :
*You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
*Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
*If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.